Privacy Policy

Information we collect

When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, operating system, referral source, and the pages you view.

When you contact us through our website form, by email, or by phone, we collect the information you choose to provide — typically your name, email address, phone number, company name, and the contents of your message.

Categories of personal information (California)

For California residents, the categories of personal information we may collect, as defined under the California Consumer Privacy Act (CCPA/CPRA), include:

• Identifiers (such as name, email address, phone number, IP address).
• Commercial or business contact information you provide in an inquiry.
• Internet or network activity information (such as pages viewed and interactions with our site).

How we use your information

We use the information we collect to:

• Respond to your inquiries, requests, and feedback.
• Operate, maintain, and improve our website and your experience on it.
• Understand how visitors use our website.
• Comply with legal obligations and protect our rights, property, and safety.

How we protect your information

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We may share information with trusted service providers who help us operate our website and business — for example, our website hosting and form-handling provider — only as needed to perform those services and under an obligation to keep it confidential.

We may also disclose information when required to comply with the law, enforce our policies, or protect the rights, property, or safety of TNS or others.

Your California privacy rights

If you are a California resident, you have the right to:

• Know what personal information we collect about you and how we use it.
• Request access to or a copy of the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of the sale or sharing of your personal information (note: we do not sell or share personal information as those terms are defined under California law).
• Not be discriminated against for exercising any of these rights.

To exercise any of these rights, contact us using the details below. We will verify your request before responding, and we will not discriminate against you for making one.

Cookies and tracking technologies

We use a single cookie to remember your cookie consent preference. This is an essential operational cookie — it stores only whether you accepted or declined, contains no personal data, and does not track you across sites. No analytics, advertising, or third-party tracking cookies are currently used on this site.

You can change your preference at any time using the cookie settings link in our website footer.

Data retention

We keep personal information only as long as needed for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. [REVIEW] Confirm actual retention periods with counsel.

Links to other websites

Our website may contain links to sites we do not operate. We are not responsible for the content or privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal information.

Children's privacy

Our website is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy to reflect changes in our practices or applicable law. We will post the updated policy on this page and update the "last updated" date above.

Contact us

If you have questions or concerns about this policy or our privacy practices, contact us at info@totalnetsol.com or (562) 472-0876.